We accept the following credit cards: MasterCard, Visa and Maestro. We only take payment once your order has been shipped. We also accept payment by PayPal, Apple Pay or Amazon Pay. If you decide to use one of these two methods, you’ll be taken to to their website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

For local payments we accept IDEAL and Bancontact as well.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit Register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@yaoskin.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@yaoskin.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

If your order still hasn't been processed please contact us as soon as possible and we will look into it immediately.

Orders that require shipping within the The Netherlands will be delivered within 1-3 working days. Belgium and Germany will be delivered within 1-4 working days. Shipping to different countries within EU may take 2-6 working days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We are based in The Netherlands and ship to most regions within Europe. 

Currently shipping to:

Austria, Belgium Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands.

We have temporarily stopped shipping to UK due to the new Brexit regulations. We are sorry for this inconvenience and hope to be able to ship to UK again.

Shipping costs depend on your order amount and the country where it’s being delivered. Due to the global supply chain being affected, we are so sorry to say that we can't provide the same shippingrates anymore to many countries in the EU. 

We provide free shipping if your order value is more than:

• The Netherlands €45+
• BE/DE €55+

Free Shipping Exceptions due to recent surge in shipping rates:

• Spain €100+
• Portugal €100+
• Sweden €100+
• Denmark €100+
• Finland €100+
• Estonia €100+
• Latvia €100+
• Lithuania €100+
• Greece €150+
• Norway €150+

Note: We have temporarily stopped our services to UK due to the new brexit regulations. We are sorry for this inconvenience and hope to be able to ship to UK again. 

If your order does not meet the free shipping critera, shipping costs will be calculated at the checkout.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. 

Please contact our customer service team via sales@yaoskin.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@yaoskin.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of €10, €25, €50, €75, €100.